Frequently Asked Questions

We understand how important it is to feel reassured when buying items for your little ones — because we feel exactly the same way! Here are a few of the most common questions we get about the Kindora community, children’s resale and overstock items and how we work.

 

We hope these responses help to answer your questions, however if there’s anything you feel we haven’t covered please contact us and we’ll get back to you as soon as we can.

Are there any items that Kindora won’t accept?

We are committed to offering families the very best premium resale and overstock items, with safety as our first priority. As such, we’re unable to accept car seats, mattresses, soft toys, clothing or bedding.

What is the difference between Kindora’s resale and overstock items?

Kindora’s resale collection consists of premium children’s products that are no longer used by their families. Selling on Kindora allows these items by trusted brands to live longer in new, happy homes. For peace of mind, every resale item is double-screened by Kindora and is meticulously cleaned before being delivered to your door.

 

Meanwhile, our overstock items are sourced directly from trusted retail partners and have never been used. They may be ex-display, have an open box, or simply be in last season’s colour; regardless, these items are all brand new and come with a full warranty, unless otherwise specified.

Why should I sell with Kindora?

We all want the very best for our children. We also know that you blink, and your little ones are… not so little anymore! This can leave you with a pile of impeccably made but barely used baby items by trusted brands taking up valuable space in your home.

 

By using Kindora to find your items their new, happy home, you let them live a little longer while reducing the impact of consumption on our planet. You also free up space at home and make some money, while another family enjoys their better-than-new item.

 

Unlike social media or mass marketplaces, Kindora take care of all the hard work of selling. Simply submit a seller’s form and we’ll do the rest, answering any buyer queries or haggles, handling payment and arranging final delivery. All you need to do it sit back and relax.

Why should I buy with Kindora?

Buying with Kindora is good for the planet and your pocket too! By sourcing only premium quality resale items by brands that you know and trust, we ensure that you get the same reassurance from buying resale as from buying new. And by personally screening and cleaning every single resale item before you receive it, we ensure there is never any compromise on quality and safety, giving you the peace of mind you deserve.

 

Meanwhile, our overstock collection offers all the benefits that come with buying new. Items are sourced from our trusted retail partners and usually come with the same warranty that you’d receive in store. Buying new items from our overstock collection not only helps to reduce the number of items sent to landfill, but it can also save you a significant amount of money — this is kinder on the environment and on your pocket too!

 

Browse our curated collection by brand, condition and age; if you have your eye on something specific we can also help you to source items from across Europe. Once you’ve made your purchase we’ll arrange delivery right to your door. It really couldn’t be easier.

Why rent with Kindora?

We have a strictly limited collection of rental items available; these are predominantly high-value baby tech items such as smart cots, that families will only tend to need for a short time. Items are available to rent by the month, with a minimum period of three months applicable. To find out more please browse Kindora.shop or else contact us with any specific requests and discover the benefits of trying before you buy.

How long will my Kindora order take to arrive?

Delivery times vary depending on the items that you have purchased.

 

Resale items take up to 14 days for delivery as we insist on personally screening and cleaning every item ourselves before you receive it. This ensures there is never any compromise on quality and safety, giving you the peace of mind you deserve.

 

Overstock items are typically delivered within three days.

How much will I receive when I sell an item on Kindora?

Here at Kindora, we aim to be completely honest and open about our fees. Once we receive your seller’s form and your item is approved for sale, we’ll let you know how much you can make from selling it with Kindora.

 

Kindora buyers pay the listed item price plus a delivery fee, which can vary according to where they live. Sellers usually receive around 70% of the agreed sale price. This can also vary a little depending on collection costs, as well as any other costs associated with cleaning and screening your item, but we will always keep you updated. Once the sale is agreed and your item is dispatched to its new home, we will transfer your payment directly to you.